Case Study: Warranty Claim for Water Ingress via Solar Panel Serial Number Capture

solar panel serial number capture

Key Statistics:

Client:
Solar Asset Manager

Location:
Midlands, UK

Challenge:
Widespread module failure due to water ingress required a solar panel serial number capture to verify a warranty claim.

Solution:
Ultra High-Resolution Visual Inspection and Drone-Based Serial Number Capture

Result:
Verified 99%+ of serial numbers, 8x faster than manual methods, enabling the warranty claim.

 

This case study details how Futurewise Aerial’s market-leading solar panel serial number capture service provided a UK asset manager with the critical data needed to process a complex warranty claim. Verifying panel-level data across large solar farms is a significant challenge, a problem our trusted partners at Sitemark also work to solve. Our proprietary drone inspection methods are designed for this exact challenge, delivering accurate data with unparalleled speed.

The Challenge:

Futurewise Aerial was deployed to conduct a full, high-resolution aerial survey. Using our specialist, state-of-the-art cameras, we captured panel-level imagery across the entire site. This data was then processed by our proprietary in-house scripts, which automatically located, read, and extracted the serial number from each individual module. This data was then compiled into a single, verified database for the client.

The Solution –  A Specialist Serial Number Capture service:

A large-scale solar farm was experiencing a high rate of module failure, suspected to be caused by water ingress in a specific batch of panels. The asset owner needed to activate a multi-million-pound warranty claim, but this required an accurate, verifiable list of all affected panel serial numbers to prove they were part of the faulty batch. A manual inspection was quoted as taking several weeks and would require shutting down sections of the farm, leading to unacceptable production losses.

The Results:

The serial number capture process was completed 8x faster than the quoted manual method, with zero disruption to the solar farm’s operations. We successfully delivered a 99.8% accuracy rate, providing the asset manager with the verifiable proof required for their warranty and insurance claims. The client was able to definitively prove which panels were part of the batch affected by the water ingress issue and proceed with their multi-million-pound claim.

Need to Verify Your Assets?

Our drone-based serial number capture is the fastest, most accurate way to validate your solar portfolio.

Inspection Results Images: Water Ingress and Serial Number Capture

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